Refund policy

Refund & Cancellation Policy Last Updated: August 11, 2026 DKTheme provides digital products such as themes, plugins, templates and other downloadable resources. Because digital products can generally be accessed or downloaded immediately after purchase, refunds are handled according to the conditions below. 1. Cancellation An order may be cancelled before digital delivery/access is completed where technically possible. Once a digital product has been delivered or downloaded, cancellation may not be possible except where a refund is otherwise justified under this policy or applicable law. 2. Eligible Refund Situations A refund request may be considered when: - The same order was charged more than once due to a duplicate payment - Payment was successful but the purchased product was not delivered and we are unable to provide access - The delivered product is materially different from the product description - A technical issue prevents reasonable use of the purchased product and the issue cannot be resolved within a reasonable period - A refund is required under applicable law 3. Non-Eligible Refund Situations A refund may generally not be provided where: - The product has already been downloaded and is functioning substantially as described - The customer changed their mind after downloading the product - The product does not meet requirements that were not stated on the product page - The customer's hosting/server environment is incompatible with the product - The customer failed to check product requirements before purchase - The customer purchased the wrong product - The product was modified by the customer or a third party and the issue resulted from those modifications - The customer violated the applicable product license 4. Technical Problems If you experience a problem with a purchased product, please contact us before requesting a refund. We may first attempt to resolve the issue by providing: - Installation assistance - Configuration guidance - Updated files - A replacement download - A compatible version, where available 5. Duplicate Payments If you were charged more than once for the same order, please contact us with the transaction/order details. After verification, the duplicate amount may be refunded through the applicable payment method. 6. Failed Transactions If money is deducted from your bank account but the order is not successfully created, please contact us with the transaction details. We will verify the payment status and take appropriate action. 7. Refund Processing Approved refunds will be initiated through the applicable payment/payment gateway process. The time taken for the amount to appear in your bank account may depend on the payment gateway, bank or payment method. 8. How to Request a Refund Send a request to: Email: [support email] Please include: - Order ID - Name used for the order - Email address used for purchase - Product name - Payment/transaction reference, if available - Reason for the refund - Relevant screenshots or error details, if applicable 9. Refund Review Each refund request may be reviewed individually based on the order, product, download/access status and circumstances of the request. Nothing in this policy limits any mandatory rights available to consumers under applicable law. 10. Contact Website: https://dktheme.com Email: dkkr5558@gmail.com Business Name: DKTheme